Retail Parts ProStore 9713

Advance Auto Parts; Goffstown (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in Goffstown, NH. This full-time position requires strong automotive knowledge and sales skills. Responsibilities include customer service during DIY visits, achieving sales goals, and providing support for store inventory processes. An ASE certification is preferred but not mandatory. Ideal candidates should possess 3-5 years of relevant experience and a valid driver’s license.

Qualifications

• Strong knowledge of automotive systems and diagnostic abilities.
• 3-5 years of automotive parts experience required.
• Ability to communicate effectively with customers.

Responsibilities

• Provide exceptional customer service and assist with DIY customer transactions.
• Achieve personal and store sales goals.
• Manage DIY services including battery installations.

Skills

Automotive system knowledge

Sales skills for DIY customers

Communication skills

Organizational skills

Working knowledge of Microsoft Office (Word, Excel)

Education

Valid driver’s license

ASE Certification Preferred

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The Retail Parts Pro will provide advanced identification, troubleshooting, and project assistance for DIY customers, source parts from multiple locations (special order, FDO, second source, etc.), and maintain in‑depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English; Spanish a plus; communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience That Sets a Retail Parts Pro Up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations

Must have a valid driver’s license.

Certification

ASE Certification Preferred, but not required.

Physical Demands

Physical Demands: The role requires frequent standing, lifting up to 50 lbs, and typical retail duties. (Additional details available at Job Disclosures)

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.