Retail Parts ProStore 8745

Advance Auto Parts; Southgate (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company in Southgate, Michigan, seeks a Retail Parts Pro to deliver exceptional customer service and drive sales in the DIY sector. The ideal candidate will possess extensive automotive knowledge and a proven sales record. This full-time role demands strong organizational and communication skills, along with the ability to manage various DIY services for customers.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability in customer transactions.
• Ability to communicate effectively in English; Spanish is a plus.

Responsibilities

• Provide excellent customer service during DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services such as battery installation and testing.

Skills

Customer service skills

Knowledge of automotive systems

Diagnostic skills

Sales ability

Organizational skills

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The role has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. The role can source from numerous places including special order, FDO, second source, etc. The role has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Must have a valid driver's license.

ASE Preferred, But Not Required

ASE P2 certified or ASE ready equivalent.

Physical Demands

Full‑time position requiring regular standing, walking, lifting up to 50 lbs, and occasional repetitive motions. Workers must be able to adapt to shift work, evenings, and weekends as needed.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.