Retail Parts ProStore 9574

Advance Auto Parts; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Tampa is looking for a Retail Parts Pro. The ideal candidate will have automotive knowledge, excellent customer service skills, and 3–5 years of experience. Responsibilities include managing DIY services, sales support, and maintaining store appearance. This is a full-time position with varied days and hours.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Ability to communicate effectively in English; Spanish a plus.

Responsibilities

• Provide customer service and sales support for DIY customers.
• Manage DIY services including installations and testing.
• Maintain store cleanliness and inventory processes.

Skills

Customer service

Sales skills

Automotive knowledge

Communication

Inventory management

Education

Valid driver’s license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It provides advanced identification, troubleshooting, and project assistance for DIY customers, including sourcing from special orders, FDO, second sources, etc. In‑depth knowledge of store inventory and maintenance processes required. Full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and Parts lookup systems
• Expert in testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, including diagnostic ability for internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); effectively communicate and build relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, procedure manuals; write simple correspondence
• Understand and execute instructions in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, fractions, decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education & Licenses

Must have a valid driver’s license.

ASE Certification Preferred, but not required.

Physical Demands

Physical demands typical of a retail/parts environment.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.