Retail Parts ProStore 9296

Advance Auto Parts; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading automotive retail company is looking for a sales associate to provide exceptional service to DIY customers in Jacksonville, Florida. The role involves meeting sales goals, managing various DIY services, and utilizing advanced automotive knowledge. Ideal candidates have a background in automotive parts with excellent customer interaction skills. This is a full-time position offering a dynamic work environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Experience with ASE certifications is a plus.

Responsibilities

• Provide selling experience for DIY customers.
• Achieve personal and store sales goals.
• Manage DIY services such as battery installation.
• Maintain store cleanliness and inventory processes.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Inventory management

Effective communication

Strong organizational skills

Basic math skills

Education

Relevant automotive or sales education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Summary

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It requires advanced identification, troubleshooting, and project assistance for DIY customers, and the ability to source parts from multiple suppliers including special order, FDO, second source, etc. The role possesses in‑depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3–5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

• Relevant automotive or sales education (specific requirements not listed)
• Must have a valid driver’s license
• ASE certification preferred but not required

Physical Demands

Position requires physical activity typical of a retail environment (e.g., lifting, standing, walking).

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail