Retail Parts ProStore 8649

Advance Auto Parts; Boston (MA); On-site; USD 27,483 - 30,238; Full time

Job summary

A leading automotive parts retailer in Boston is seeking a Retail Parts Pro to provide expert support for DIY customers. The role requires a deep understanding of automotive systems, excellent sales skills, and the ability to manage customer service effectively. Ideal candidates will have 3-5 years of automotive parts experience and must possess a valid driver's license. This full-time position offers competitive hourly pay and opportunities for growth.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with customer transactions.
• Must have a valid driver's license.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.
• Assist in store inventory processes.

Skills

Expert automotive system knowledge

Sales skills

Customer service

Diagnostic ability

Parts knowledge

Safety knowledge

Communication skills

Organizational skills

Education

ASE Certification preferred

Tools

Microsoft Word

Excel

Job description

Job Description

Retail Parts Pro – Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from special order, factory designated outlets, and second source suppliers. The role also requires in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities – task assignment and completion, safety, open/close duties.

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shift‑outs, cycle counts, and back‑stock.
• Maintain store cleanliness – floors, bathrooms, facings, dusting, parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (add, subtract, multiply, divide in all units of measure).
• Use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Work an assortment of days, evenings, and weekends as needed.

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability with past experience in fulfilling customer transactions.

Education & Certifications

• Must have a valid driver’s license.
• ASE Certification preferred, but not required.

Compensation

$19.95 per hour – $21.95 per hour.

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

Legal

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.