Retail Parts ProStore 8537

Advance Auto Parts; Milwaukee (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer in Milwaukee is seeking a Retail Parts Pro to provide exceptional customer service, manage DIY automotive services, and sell various parts. Candidates should have 3–5 years of automotive parts experience, strong sales skills, and a valid driver's license. This full-time role offers opportunities for growth in a dynamic environment.

Qualifications

• 3–5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Proven sales ability with past experience in fulfillment of customer transactions.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation, testing, wiper installs.
• Maintain store cleanliness and high standards of customer service.

Skills

Working knowledge of automotive systems

Fluent in English

Strong organizational skills

Ability to locate and stock parts

Sales skills for DIY

Safety knowledge and skills

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role can source parts from numerous places, including special order, FDO, second source, etc. In‑depth knowledge of store inventory and maintenance processes is required. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus) and communicate effectively to build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, including whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Driver's License Requirement

Must have a valid driver's license

ASE Certification Preferred, but Not Required

No additional certification requirement at this time

Physical Demands

No specific physical demands listed

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Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.