Retail Parts ProStore 7861

Advance Auto Parts; East Petersburg (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading auto parts retailer in East Petersburg is seeking a Retail Parts Pro to enhance customer satisfaction through expert automotive advice and sales. The ideal candidate should have significant automotive knowledge, sales experience, and strong customer communication skills. Responsibilities include managing inventory, achieving sales objectives, and providing services like battery installations. This full-time position requires physical stamina and the ability to work flexible hours.

Qualifications

• Expert knowledge of advanced automotive systems and parts.
• Strong experience in retail sales and customer service.
• Ability to work flexible hours, including weekends.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage store inventory and maintain cleanliness.
• Achieve sales goals and ensure store standards.

Skills

Automotive systems knowledge

Customer communication

Organizational skills

Basic math skills

Microsoft Office proficiency

Education

3–5 years of automotive parts experience

Valid driver’s license

Tools

POS systems

Diagnostic equipment

Job description

Retail Parts Pro

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role includes advanced identification, troubleshooting and project assistance for DIY customers. The role sources parts from numerous suppliers, including special order, FDO, second source, etc., and has in-depth knowledge of the store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3–5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Valid driver’s license required
• ASE certification preferred, but not required

Physical Demands

Full‑time retail setting; regular standing, walking, bending, and lifting of parts and equipment.

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EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.