Retail Parts ProStore 7270

Advance Auto Parts; Wheeling (WV); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading auto parts retailer is looking for a Retail Parts Pro in Wheeling, West Virginia. This role involves providing excellent customer service, assisting DIY customers with part sourcing, and having expert automotive knowledge. Applicants should have 3-5 years of relevant experience and a strong sales ability. This full-time position also requires effective communication skills and the ability to manage various services in store.

Qualifications

• 3-5 years of automotive parts experience.
• Effective communication skills in English (Spanish a plus).
• Ability to read and interpret documents such as safety rules.
• Ability to use basic math accurately.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.
• Ensure high customer service standards.

Skills

Working knowledge of automotive systems

Strong organizational skills

Ability to locate and stock parts

Effective communication

Expert in testing and diagnostic equipment

Advanced selling skills for DIY

Education

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Retail Parts Pro - Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, part knowledge and advanced identification, troubleshooting and project assistance for DIY customers. The role can source parts from special order, FDO, second source, etc. Position is full time and requires in-depth knowledge of inventory and maintenance processes.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, fractions, decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver's license. ASE Certification Preferred, but not required.

Physical Demands

Physical demands of the position include standing for extended periods, lifting up to 50 lbs, walking, bending and occasional reaching.

Disclosures

California Residents: https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.