Retail Parts ProStore 7709

Advance Auto Parts; Dallas (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Georgia is seeking a Retail Parts Pro responsible for enhancing the DIY customer experience. The role demands advanced knowledge of automotive systems and strong sales abilities. Ideal candidates have 3–5 years of automotive parts experience and the ability to provide excellent customer service. The position offers competitive pay and requires flexibility in working hours.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with prior experience in fulfilling customer transactions.
• Must be ASE P2 certified or equivalent.

Responsibilities

• Provide GAS2 selling experience for customer interactions.
• Manage DIY services such as battery installations.
• Ensure high standards of customer service and store cleanliness.

Skills

Expert knowledge of store systems

Advanced automotive system knowledge

Parts knowledge

Friendly communication

Safety knowledge

Inventory systems operation

Testing and diagnostic skills

Advanced selling skills for DIY

Education

Valid driver's license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Retail Parts Pro – a professional level sales position that supports advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from multiple channels, and in‑depth knowledge of store inventory and maintenance processes.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Keyholder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (addition, subtraction, multiplication, division in all units of measure, whole numbers, common fractions, decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience, proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver’s license
• ASE Certification preferred, but not required

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.