Retail Parts ProStore 7616

Advance Auto Parts; Memphis (TN); In loco; USD 35.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading automotive parts retailer in Memphis is looking for a full-time sales professional to support DIY customers with advanced automotive knowledge. This role requires strong selling skills and a commitment to excellent customer service. Ideal candidates will have 3-5 years of automotive parts experience and proficiency in using inventory and POS systems.

Competenze

• 3–5 years of prior automotive parts experience.
• Must speak and write English effectively.

Mansioni

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services like battery installations.
• Ensure high standards of customer service.

Conoscenze

Expert at testing and diagnostic equipment for DIY services

Advanced selling skills for DIY

Ability to locate and stock parts

Friendly communication

Formazione

ASE certification preferred

Valid driver's license

Strumenti

Microsoft Office (Word, Excel)

POS systems

Descrizione del lavoro

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, and second source. It also requires in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product‑quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English (Spanish a plus) and communicate effectively with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (add, subtract, multiply, divide in all units of measure).
• Use Microsoft Office effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3–5 years of prior automotive parts experience.

Education & Certifications

• Must have a valid driver's license.
• ASE certification preferred, but not required.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state, or local protected class.