Retail Parts ProStore 7370

Advance Auto Parts; Ravenswood (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

A retail automotive parts company is seeking a Retail Parts Pro in Ravenswood, West Virginia. This full-time role involves selling automotive parts, providing exceptional customer service, and managing various DIY services. The ideal candidate should have 3-5 years of automotive parts experience, strong communication skills, and a valid driver's license. ASE certification is preferred but not required.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Proven sales ability and customer service skills essential.

Responsibilities

• Provide GAS2 selling experience for customer visits and calls.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.

Skills

Working knowledge of automotive systems

Speak and write English

Strong organizational skills

Ability to locate and stock parts

Advanced selling skills for DIY

Education

Valid driver's license

ASE Certification preferred

Job description

Overview

Retail Parts Pro. Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role includes advanced identification, troubleshooting and project assistance for DIY customers, and sourcing from multiple channels. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability including: engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); ability to communicate effectively and build relationships with customers, peers and management
• Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately; percentages, decimals as needed
• Use Microsoft Word and Excel effectively
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

• 3-5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Must have a valid driver's license
• ASE Certification preferred, but not required

Physical Demands and Compliance

California Residents: privacy notice available via the employer disclosure link. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.