Job Description
Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts knowledge. It involves troubleshooting, project assistance for DIY customers and sourcing parts from various suppliers.
Primary Responsibilities
- Provide GAS2 selling experience for DIY customer visits and phone calls
- Achieve personal/store sales goals and service objectives
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service and store appearance
- Key holder responsibilities: task assignment and completion, safety, open/close duties
Secondary Responsibilities
- Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
- Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
- Perform DIY services (battery installation, testing, wiper installs)
Success Factors
- Friendly communication
- Ability to locate and stock parts
- Safety knowledge and skills
- Operating inventory systems and store equipment
- Parts and automotive system knowledge
- Operating POS and parts lookup systems
- Expert at testing and diagnostic equipment for DIY services
- ASE P2 certified or ASE ready equivalent
- Advanced solution, project and product quality recommendation ability
- Advanced parts lookup and sourcing
- Advanced selling skills for DIY
Essential Job Skills
- Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
- Good English communication (Spanish a plus)
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, procedure manuals
- Follow written, oral, or diagram instructions
- Successfully complete the Parts Knowledge Assessment
- Basic math accuracy (add, subtract, multiply, divide, fractions, decimals)
- Proficient with Microsoft Office (Word, Excel)
- Strong organizational skills
- Work days, evenings, and weekends as needed
Prior Experience
3-5 years of prior automotive parts experience and proven sales ability in customer transactions.
Education & Certifications
Valid driver’s license required. ASE Certification preferred but not required.
Physical Demands
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Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federal, state or local protected class.