Retail Parts ProStore 4719

Advance Auto Parts; West Valley City (UT); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer seeks a Retail Parts Pro to deliver exceptional customer service, support sales, and assist DIY customers in West Valley City. The ideal candidate has extensive automotive knowledge and experience, excels in sales, and is driven to help customers. A valid driver's license and ASE certification are preferred. This full-time role requires strong organizational skills and communication abilities.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Ability to communicate effectively in English; Spanish a plus.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Skills

Automotive system knowledge

Customer service skills

Sales skills

Parts sourcing skills

Diagnostic abilities

Communication skills

Education

High school diploma or equivalent

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

A Retail Parts Pro is a professional level sales position that supports advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system and part knowledge, and the ability to identify, troubleshoot and provide project assistance for DIY customers. It also involves sourcing parts from special order, FDO, second source, etc., and in-depth knowledge of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver's license.
• ASE Certification Preferred, but not required.

Physical Demands

Physical demands associated with the role are typical for retail positions; employees may be required to lift, stand, and move items.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Privacy Notice

California Residents: For privacy notice visit https://jobs.advanceautoparts.com/us/en/disclosures.