Retail Parts ProStore 7008

Advance Auto Parts; Candler (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer located in Candler, North Carolina is seeking an experienced Sales Associate. The role involves providing exceptional customer service and managing automotive DIY services. Candidates should have strong automotive knowledge and proven sales experience. This full-time position also requires a valid driver’s license and offers the opportunity for career growth within a dynamic team.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Speak and write English; Spanish a plus.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.

Skills

Automotive systems knowledge

Sales ability

Communication skills

Inventory management

Customer service

Education

Valid driver's license

ASE Certification preferred

Tools

Microsoft Word

Microsoft Excel

POS systems

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems and automotive systems, advanced part knowledge, and the ability to identify, troubleshoot, and source parts for DIY customers. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, and parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver’s license.

ASE Certification Preferred, but not required.

Physical Demands

Requires ability to lift and move heavy objects, stand for extended periods, and perform repetitive motions typical of a retail automotive environment.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability or any other federal, state, or local protected class.

Additional Information

Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industry: Motor Vehicle Manufacturing and Retail