Retail Parts ProStore 6989

Advance Auto Parts; Georgetown Charter Township (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Georgetown Charter Township. The role involves providing excellent customer service, managing DIY automotive services, and ensuring store cleanliness. Candidates should have 3-5 years of automotive parts experience and strong knowledge of automotive systems. This full-time position includes responsibilities like managing inventory and assisting customers effectively.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience fulfilling customer transactions.
• Must be able to lift up to 50 lbs occasionally.

Responsibilities

• Provide customer service for DIY automotive parts.
• Manage battery installation and other DIY services.
• Ensure cleanliness of the store.

Skills

Customer service skills

Automotive system knowledge

Parts lookup skills

Sales skills

Safety knowledge

Education

Valid driver’s license

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

A Retail Parts Pro is a professional level sales position supporting the core functions of a DIY automotive business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, and second source, and has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, and other required services
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes (truck put away, shoot outs, cycle counts, back stock, etc.)
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English; Spanish a plus; communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide, all units of measure, whole numbers, common fractions, decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience fulfilling customer transactions.

Education / Certifications

Must have a valid driver’s license. ASE Certification Preferred, but not required.

Physical Demands

Daily or occasional lifting of up to 50 lbs; standing or walking for prolonged periods; may be required to bend, stoop, kneel, or reach.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other federal, state, or local protected class.