Retail Parts ProStore 6395

Advance Auto Parts; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading auto parts retailer is hiring a Retail Parts Pro in Houston, Texas. This full-time position involves providing excellent customer service, managing DIY services, and utilizing advanced automotive knowledge to assist customers. Ideal candidates will have extensive automotive parts experience, sales skills, and proficiency in Microsoft applications. ASE certification is preferred but not required.

Qualifications

• 3–5 years of prior automotive parts experience.
• Ability to read and interpret documents and instructions.
• Fluent in English; Spanish is a plus.

Responsibilities

• Provide a great customer experience for DIY customer visits.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Skills

Customer communication skills

Automotive system knowledge

Parts sourcing ability

Diagnostic equipment expertise

Sales skills

Organizational skills

Basic math skills

Proficiency in Microsoft Word and Excel

Education

Valid driver’s license

ASE certification (preferred)

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. It can source parts from numerous places including special order, FDO, second source, etc., and possesses in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, and wiper installs
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience; proven sales ability with past experience in fulfilling customer transactions.

Education & Licenses

• Valid driver’s license required
• ASE certification preferred, but not required

Physical Demands

Not specified.

Legal Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.