Retail Parts ProStore 6448

Advance Auto Parts; Downers Grove (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A major automotive parts retailer in Downers Grove seeks a Retail Parts Pro to provide expert assistance to DIY customers. The role emphasizes strong automotive knowledge, sales skills, and effective communication. Responsibilities include managing DIY services, ensuring customer satisfaction, and achieving sales goals. Candidates should have 3–5 years of automotive parts experience and a valid driver's license. Compensation ranges from $16.45 to $18.10 per hour.

Qualifications

• Knowledge of internal engine, suspension, brakes, electronic systems.
• Ability to read and interpret safety and operational documents.
• Strong organizational skills and ability to work weekends.

Responsibilities

• Provide a great selling experience for DIY customers.
• Achieve personal/store sales goals.
• Ensure high standards of customer service.

Skills

Automotive system knowledge

Customer communication

Inventory management

Sales skills

Diagnostic skills

Education

3–5 years automotive parts experience

Valid driver's license

ASE Certification (preferred)

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It provides advanced identification, troubleshooting and project assistance for DIY customers, sourcing parts from special order, FDO, second source, etc., and has in‑depth knowledge of the store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key‑holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide in all units of measure using whole numbers, common fractions, and decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience; proven sales ability with past experience in fulfillment of customer transactions.

Education & Licenses

Must have a valid driver's license. ASE Certification preferred, but not required.

Physical Demands

Full‑time physical occupation requiring occasional lifting and standing.

Compensation

$16.45 USD per hour – $18.10 USD per hour.

Benefits

Benefits information is available through the Advance Auto Parts benefits portal.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.