Retail Parts ProStore 6356

Advance Auto Parts; Hendersonville (NC); Vor Ort; USD 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Equal Opportunity Employer

Career growth opportunities

Zusammenfassung

A leading automotive retail company is seeking a Retail Parts Pro in Hendersonville. This role involves providing exceptional customer service, sourcing automotive parts, and managing inventory processes. The ideal candidate should have strong automotive system knowledge, sales experience, and effective communication skills. ASE certification is preferred but not mandatory. Competitive compensation and opportunities for career growth are offered.

Qualifikationen

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Ability to read and interpret safety rules and operating instructions.

Aufgaben

• Provide excellent customer service through sales interactions.
• Manage inventory processes and maintain store appearance.
• Assist customers in identifying and sourcing parts.

Kenntnisse

Automotive system knowledge

Customer communication

Inventory management

Sales skills

Microsoft Office (Word, Excel)

Ausbildung

Valid driver's license

ASE certification (preferred)

Tools

POS systems

Diagnostic equipment

Jobbeschreibung

Job Description

Professional level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. The Retail Parts Pro assists DIY customers through identification, troubleshooting, and project assistance, sourcing parts from multiple sources, and maintaining store inventory and processes.

Primary Responsibilities

• Provide gas2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver’s license. ASE certification preferred, but not required.

Physical Demands

Physical demands of the role are typical of a Retail Parts Pro.

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.