Retail Parts ProStore 6148

Advance Auto Parts; Jacksonville (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Jacksonville, NC. This full-time position requires expert knowledge in automotive systems, customer service, and sales. Candidates should have 3-5 years of experience in automotive parts. Strong communication skills and the ability to work effectively with customers are essential. Opportunities for advancement and training are available.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Ability to communicate effectively in English; Spanish is a plus.

Responsibilities

• Provide GAS2 selling experience for customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Skills

Customer service skills

Automotive systems knowledge

Parts lookup skills

Sales skills

Organizational skills

Effective communication

Education

Valid driver’s license

ASE Certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble‑shooting and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. The role has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

• Certificates, Licenses, Registrations
• Must have a valid driver’s license
• ASE Certification preferred, but not required

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.