Retail Parts ProStore 4113

Advance Auto Parts; Mayodan (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retail company is looking for a full-time Retail Parts Pro in Mayodan, North Carolina. The role involves providing expert automotive knowledge, managing DIY services, and ensuring excellent customer service. Candidates should have 3-5 years of experience in automotive parts and strong communication skills. The position supports personal/store sales goals and includes responsibilities such as inventory management and store appearance upkeep.

Qualifications

• Must have a strong working knowledge of automotive systems.
• Effective communication in English, Spanish a plus.
• Strong organizational skills and ability to multitask.

Responsibilities

• Provide exceptional customer service during DIY visits.
• Manage DIY services including battery installations.
• Ensure store cleanliness and adequate inventory.

Skills

Knowledge of automotive systems

Customer service skills

Communication skills

Organizational skills

Sales skills

Education

3-5 years automotive parts experience

Valid driver’s license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting the advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It performs advanced identification, troubleshooting, and project assistance for DIY customers, sources parts from special order, FDO, second source, etc., and has in‑depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts‑lookup systems
• Expert use of diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendations
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability for internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide with whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education, Certifications, Licenses, Registrations

Must have a valid driver’s license. ASE Certification Preferred, but Not Required.

Physical Demands

[No content provided]

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability or any other federal, state or local protected class.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function & Industries

Sales and Business Development. Motor Vehicle Manufacturing and Retail.

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