Retail Parts ProStore 8168

Advance Auto Parts; Pasadena (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer seeks a Retail Parts Pro in Pasadena, TX. This full-time role involves providing excellent customer service, managing DIY services, and supporting store inventory processes. Ideal candidates have 3-5 years of automotive parts experience and strong sales skills. Must possess a valid driver's license and effective communication abilities.

Qualifications

• Must effectively communicate in English (Spanish a plus).
• Ability to read and interpret safety rules and procedures.
• Strong organizational skills required.
• Basic math skills needed.

Responsibilities

• Provide advanced customer service for DIY visitors.
• Manage DIY services including battery installations.
• Ensure store cleanliness and appearance.
• Assist in store inventory processes.

Skills

Automotive systems knowledge

Customer service skills

Communication skills

Inventory management

Sales skills

Education

Valid driver's license

3-5 years of automotive parts experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It enables advanced identification, troubleshooting and project assistance for DIY customers, sourcing from numerous places including special order, FDO, second source, and more. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put-away, shoot-outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems, and diagnostic ability including internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

Physical Demands

—

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Privacy Notice

California Residents Click Below For Privacy Notice https://jobs.advanceautoparts.com/us/en/disclosures

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail