Retail Parts ProStore 2960

Advance Auto Parts Inc.; Newport News (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An automotive parts retailer in Newport News is seeking a Retail Parts Pro to support advanced functions of the DIY business. This full-time position involves providing excellent customer service, achieving sales goals, and managing inventory. Ideal candidates will possess automotive parts experience, effective communication skills, and proficiency in Microsoft Office. ASE certification is preferred but not required.

Qualifications

• 3-5 years of automotive parts experience.
• Proven sales ability.
• Ability to communicate effectively in English (Spanish a plus).

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services including battery installation.
• Achieve personal/store sales goals.

Skills

Automotive systems knowledge

Customer communication

Inventory management

Diagnostic equipment usage

Sales skills

Education

Valid driver's license

ASE Certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It demands advanced identification, troubleshooting and project assistance for DIY customers and the ability to source parts from special order, FDO, second source, etc. The role has in‑depth knowledge of the store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of automotive parts experience. Proven sales ability with experience in fulfilling customer transactions.

Education, Certificates, Licenses, Registrations

Must have a valid driver's license. ASE Certification Preferred, but not required.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Motor Vehicle Manufacturing and Retail

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.