Retail Parts ProStore 8114

Advance Auto Parts; Dallastown (York County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in Dallastown is seeking a Retail Parts Pro. This full-time position involves providing expert customer service, managing DIY auto services, and utilizing advanced automotive knowledge. The ideal candidate has 3-5 years in automotive parts and sales, demonstrates strong communication skills, and possesses a valid driver’s license. ASE certification is preferred but not mandatory. Join our team and help customers with their automotive needs!

Qualifications

• 3-5 years of automotive parts experience and proven sales ability.
• Ability to read and interpret safety rules and procedure manuals.
• Comfortable with using basic math and Microsoft software.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services and ensure high customer service standards.
• Assist in store inventory processes and maintain cleanliness.

Skills

Automotive systems knowledge

Effective communication

Sales skills

Organizational skills

Customer service

Parts knowledge

Microsoft Office proficiency

Education

Valid driver’s license

ASE Certification (Preferred)

Job description

Job Description

What is a Retail Parts Pro? A professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It can identify, troubleshoot, and assist with DIY projects, source parts from multiple channels (special order, FDO, second source), and maintain in‑depth inventory knowledge. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide) in all units of measure
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work a variety of days, evenings, and weekends as needed

Prior Experience

3‑5 years of automotive parts experience and proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver’s license.

ASE Certification Preferred, but not required.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Motor Vehicle Manufacturing and Retail

Equal Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.