Retail Parts ProStore 4611

Advance Auto Parts; Sturgis (MI); Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

A leading automotive parts retailer is seeking a Retail Parts Pro to provide exceptional customer service and support DIY customers in Sturgis, Michigan. This full-time position requires advanced knowledge of automotive systems and parts, proficiency in sales, and strong organizational skills. Candidates should have 3-5 years of experience in automotive parts and must hold a valid driver's license. Join a dynamic team committed to customer satisfaction and excellence.

Qualifikationen

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• Must have a valid driver's license.

Aufgaben

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.
• Ensure high customer service and store appearance standards.

Kenntnisse

Automotive system knowledge

Customer communication

Parts lookup skills

Organization

Sales ability

Safety knowledge

Basic math skills

Ausbildung

Certificates, Licenses, Registrations as required

Tools

Microsoft Office (Word, Excel)

Jobbeschreibung

Job Description

A Retail Parts Pro is a professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It includes advanced identification, troubleshooting and project assistance for DIY customers. It can source from numerous places including special order, FDO, second source, etc. In-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations as required.

Certifications

Must have a valid driver's license.

ASE Certification Preferred, But Not Required.

Seniority Level

Mid-Senior Level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industry

Motor Vehicle Manufacturing and Retail

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.