Retail Parts ProStore 2454

Advance Auto Parts; Dayton (OH); On-site; USD 20,595 - 22,661; Full time

Job summary

A leading automotive parts retailer in Dayton is looking for a Retail Parts Pro to support DIY customers with expert knowledge of automotive systems. The ideal candidate will have 3-5 years of experience and strong sales skills. Responsibilities include managing DIY services, providing exceptional customer service, and achieving sales goals. Pay ranges from $14.95 to $16.45 per hour, with comprehensive benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Strong organizational skills.
• Ability to communicate effectively in English, Spanish a plus.

Responsibilities

• Provide a great selling experience for DIY customers.
• Manage DIY services like battery installation.
• Achieve store sales goals and ensure high service standards.

Skills

Automotive system knowledge

Customer service

Parts lookup system operations

Sales skills

Safety knowledge

Microsoft Word and Excel

Education

Valid driver’s license

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. It can identify, troubleshoot, and project assist DIY customers, source parts from special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificate and/or license requirements: Must have a valid driver’s license

ASE Certification Preferred, but Not Required

Compensation Range

14.95 USD PER HOUR - 16.45 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

California Residents Privacy Notice

https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.