Retail Parts ProStore 4452

Advance Auto Parts; Mansfield (MA); Presencial; USD 25.003 - 27.496; Jornada completa

Descripción de la vacante

A leading automotive parts retailer in Massachusetts is seeking a Retail Parts Pro for a full-time position. The role involves providing excellent customer service, managing DIY services, and ensuring store cleanliness. Candidates should have 3-5 years of automotive parts experience and possess strong communication and sales skills. The compensation ranges from $18.15 to $19.96 per hour.

Formación

• 3-5 years of prior automotive parts experience.
• Speak and write English (Spanish a plus).
• Strong organizational skills.

Responsabilidades

• Provide GAS2 selling experience for DIY customer visits.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.

Conocimientos

Customer service

Automotive system knowledge

Parts lookup skills

Sales ability

Communication skills

Educación

Valid driver's license

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It requires advanced identification, troubleshooting and project assistance for DIY customers. The role sources parts from multiple channels including special order, FDO, second source, etc. It demands in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

(none provided)

Compensation Range

18.15 USD PER HOUR - 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

Privacy Notice for California Residents

https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.