Retail Parts ProStore 4405

Advance Auto Parts; Urbana (IL); On-site; USD 22,661 - 24,934; Full time

Job summary

A leading automotive parts retailer in Urbana, IL seeks a Retail Parts Pro for a full-time sales position. This role involves assisting DIY customers, managing store inventory, achieving sales goals, and providing top-notch customer service. The ideal candidate will have a strong automotive knowledge base, sales experience, and the ability to work flexible hours. Competitive compensation offered with a range of $16.45 to $18.10 per hour.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to read safety rules and maintenance instructions.
• Speak and write English (Spanish a plus).

Responsibilities

• Provide exceptional customer service for DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services including installations and testing.

Skills

Knowledge of automotive systems

Sales ability

Customer communication

Organizational skills

Microsoft Office proficiency

Parts sourcing skills

Education

Valid driver's license

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It provides advanced identification, troubleshooting and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Physical Demands

Not specified

Compensation Range

16.45 USD PER HOUR - 18.10 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.