Retail Parts ProStore 2220

Advance Auto Parts; Vinton (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

An automotive retail company in Virginia is seeking a full-time Retail Parts Professional to support DIY customers through effective service. Responsibilities include achieving sales goals, managing inventory services, and ensuring high standards of customer service. Ideal candidates should have automotive parts experience and strong communication skills. Valid driver's license and knowledge of automotive systems required.

Qualifications

• 3–5 years of prior automotive parts experience.
• Valid driver’s license required.
• ASE certification preferred but not required.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services including battery installation and testing.
• Achieve sales goals and maintain store appearance.

Skills

Automotive systems knowledge

Customer communication

Parts identification skills

Organizational skills

Basic math skills

Education

Certificates, Licenses, Registrations

Tools

Microsoft Office (Word, Excel)

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role can source parts from numerous places including special order, FDO, second source, etc. The role has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities – task assignment and completion, safety, open/close duties

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness – floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience.

Education

Certificates, Licenses, Registrations.

Driving License Requirement

• Must have a valid driver’s license.

ASE Certification Preferred

But not required.

Physical Demands

Physical demands of the role include frequent lifting, standing, and detailed manual tasks required for automotive service retrieval and customer interaction.

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.