Retail Parts ProStore 1845

Advance Auto Parts; Baltimore (MD); On-site; USD 22,661 - 24,934; Full time

Benefits offered by this job

Benefits details available online

Job summary

A leading automotive parts supplier is seeking a Retail Parts Pro in Baltimore, Maryland. This full-time position requires strong automotive knowledge, sales experience, and exceptional customer service skills. Candidates should possess a valid driver's license and ideally hold ASE Certification. The compensation ranges from $16.45 to $18.10 per hour, and the role includes managing DIY customer services and supporting store inventory processes.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in customer transactions.
• Effective English communication skills.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals.
• Manage DIY services including battery installation.
• Ensure high standards of customer service.

Skills

Working knowledge of automotive systems

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Strong organizational skills

Parts and automotive system knowledge skills

Advanced selling skills for DIY

Education

Valid driver’s license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional‑level sales position that supports the advanced functions of the DIY business. You will bring expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge to offer advanced identification, troubleshooting, and project assistance for DIY customers. You will source parts from a variety of places—including special order, FDO, second source, etc.—and have an in‑depth understanding of store inventory and maintenance processes. This is a full‑time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installations, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back‑stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installations, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver’s license

ASE Certification Preferred, but not required

Compensation Range

$16.45 USD per hour – $18.10 USD per hour

Benefits Information

Benefits details can be found at https://jobs.advanceautoparts.com/us/en/benefits

California Residents Click Below For Privacy Notice

Privacy Notice available at https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.