Retail Parts ProStore 6161

Advance Auto Parts; Putnam (CT); On-site; USD 25,003 - 27,496; Full time

Benefits offered by this job

Equal Opportunity Employer

Benefits information accessible online

Job summary

A leading automotive parts provider in Connecticut seeks a Retail Parts Pro. This full-time role involves supporting DIY customers with advanced automotive knowledge, achieving sales goals, and managing store services. Candidates should have prior automotive parts experience and strong customer communication skills. Competitive hourly compensation of $18.15 - $19.96 USD is offered.

Qualifications

• Must be able to locate and stock parts effectively.
• Speak and write English; Spanish a plus.
• Ability to read technical documents and manuals.
• Complete Parts Knowledge Assessment successfully.
• Flexible working days, including evenings and weekends.

Responsibilities

• Provide excellent customer service during DIY visits.
• Achieve sales goals and manage DIY services.
• Assist in inventory processes and maintain store cleanliness.
• Perform key holder responsibilities.

Skills

Automotive systems knowledge

Sales ability

Customer communication

Diagnostic skills

Organizational skills

Basic math skills

Education

Valid driver's license

3-5 years of prior automotive parts experience

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? This is a professional level sales position capable of supporting advanced functions of the DIY business. It requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge. The role involves advanced identification, troubleshooting and project assistance for DIY customers, sourcing from special order, FDO, second source, etc., and in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education and Certifications

Certificates, Licenses, Registrations

Must have a valid driver's license

ASE Certification Preferred, But Not Required

Compensation Range

18.15 USD PER HOUR - 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.