Retail Parts Pro

Advance Auto Parts; Warren (RI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Retail Parts Pro to join their team. This role is pivotal in providing exceptional service to DIY customers, utilizing expert knowledge of automotive systems and store inventory. You'll be responsible for assisting customers with part sourcing, troubleshooting, and ensuring high standards of store appearance. With a focus on achieving sales goals and delivering a great customer experience, this position offers a full-time opportunity to make a significant impact in a thriving environment. If you have a passion for automotive parts and enjoy helping others, this could be the perfect fit for you.

Qualifications

• 3-5 years of automotive parts experience required.
• Must have strong communication and sales skills.

Responsibilities

• Provide excellent customer service and support for DIY customers.
• Manage DIY services including battery installations and testing.

Skills

Automotive system knowledge

Customer service

Sales skills

Diagnostic skills

Communication skills

Organizational skills

Basic math skills

Education

Valid driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role has the ability for advanced identification, troubleshooting, and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone calls
2. Achieve personal/store sales goals and service objectives
3. Manage DIY services including battery installation, testing, wiper installs, etc.
4. Ensure high standards of customer service and store appearance standards
5. Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

1. Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
2. Store cleanliness including floors, bathrooms, facing, dusting, parking lot
3. Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

1. Friendly communication
2. Ability to locate and stock parts
3. Safety knowledge and skills
4. Operating inventory systems and store equipment
5. Parts and automotive system knowledge skills
6. Operating POS and Parts lookup systems
7. Expert at testing and diagnostic equipment for DIY services
8. ASE P2 certified or ASE ready equivalent
9. Advanced solution, project, and product quality recommendation ability
10. Advanced parts lookup and sourcing
11. Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

1. Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
2. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
3. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
4. Understand and execute instructions furnished in written, oral, or diagram form
5. Successfully complete the Parts Knowledge Assessment
6. Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
7. Use Microsoft software effectively (Word, Excel required)
8. Strong organizational skills
9. Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions

Education

Certificates, Licenses, Registrations

Must have a valid driver's license
ASE certification preferred, but not required

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operates more than 5,100 stores across the United States, Canada, Puerto Rico, and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC, and Autopart International.