Retail Parts Pro

Advance Auto Parts; Tennessee; On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading automotive aftermarket parts provider as a Retail Parts Pro! In this full-time role, you'll leverage your expertise in automotive systems to assist DIY customers with part identification and troubleshooting. You'll play a key role in maintaining store inventory and ensuring a high standard of customer service. This position offers the opportunity to work in a dynamic environment where your sales skills and automotive knowledge can shine. If you're passionate about cars and enjoy helping others, this is the perfect opportunity for you!

Qualifications

• 3-5 years of automotive parts experience required.
• Valid driver's license is mandatory.
• ASE certification preferred but not required.

Responsibilities

• Provide exceptional customer service and support for DIY customers.
• Manage inventory processes and maintain store cleanliness.
• Achieve sales goals and assist with DIY services.

Skills

Automotive Systems Knowledge

Customer Service Skills

Sales Skills

Inventory Management

POS System Proficiency

Communication Skills

Basic Math Skills

Education

High School Diploma

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Diagnostic Equipment

Job description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced part identification, troubleshooting, project assistance for DIY customers, sourcing parts from various channels, and maintaining store inventory and processes. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and calls
2. Achieve personal and store sales goals and service objectives
3. Manage DIY services such as battery installation, testing, wiper installs, etc.
4. Maintain high standards of customer service and store appearance
5. Key holder duties including task assignment, safety, and opening/closing

Secondary Responsibilities

1. Assist in inventory processes: truck put-away, cycle counts, back stock, etc.
2. Ensure store cleanliness: floors, bathrooms, facing, dusting, parking lot
3. Provide DIY services including battery and wiper installations, testing, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures
• Proficiency with inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expertise with testing and diagnostic equipment for DIY services
• ASE P2 certification or equivalent
• Solution-oriented, project management, and product recommendation skills
• Advanced parts sourcing and lookup abilities
• Strong DIY selling skills

Essential Job Skills

• Knowledge of automotive systems and diagnostics (engine, suspension, brakes, electronics, exhaust, etc.)
• Effective communication in English; Spanish a plus
• Ability to interpret safety rules, manuals, parts catalogs, and instructions
• Complete Parts Knowledge Assessment successfully
• Basic math skills
• Proficiency with Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends as needed

Prior Experience

3-5 years of automotive parts experience and proven sales ability in customer transactions.

Education & Certifications

Must have a valid driver’s license. ASE certification preferred but not required.

Physical Demands

[Details omitted for brevity]

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant based on protected classes.

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Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider serving professional installers and DIY customers. As of October 5, 2024, we operate 4,781 stores mainly in the U.S., with additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. For more information, visit www.AdvanceAutoParts.com.