Retail Parts Pro

Advance Auto Parts; Saint Marys (OH); On-site; USD 21,490 - 23,901; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts is seeking a Retail Parts Pro in the United States to support advanced DIY customer needs. You will use store systems, identify parts, and assist with parts sourcing and services such as battery installations and wiper changes.

The role emphasizes customer service, parts knowledge, and the ability to work with inventory and POS systems. ASE certification is preferred but not required; a valid driver’s license is required.

Qualifications

• Must understand automotive systems and parts identification.
• Ability to read safety rules and manuals; write simple notes.
• Read and interpret parts catalogs; complete knowledge assessment.
• Proficiency with MS Word and Excel.

Responsibilities

• Facilitate selling experience for DIY customers by phone and in person.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Maintain high standards of customer service and store cleanliness.
• Perform key holder duties including opening/closing tasks.
• Assist in inventory processes such as cycle counts and back stock.
• Provide DIY services and ensure accurate parts lookup and sourcing.

Skills

Parts knowledge

Customer service

Inventory management

Communication skills

Safety awareness

Diagnostics knowledge

Education

Driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

Job Description

Retail Parts Pro – a professional level sales position capable of supporting advanced functions of the DIY business. The role involves expert knowledge of store systems, advanced automotive system knowledge, part knowledge, and the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role sources parts from numerous places, including special order, FDO, second source. They have in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills & Qualifications

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Credentials

Must have a valid driver’s license

ASE certification preferred, but not required

Physical Demands

Compliance with applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 15.60 USD and 17.35 USD per hour for a new team member. The rate offered depends on factors such as geographic location, experience in retail, automotive knowledge, education, leadership roles, other skillsets, and shift differential if applicable.

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and their families. Find out more at https://jobs.advanceautoparts.com/us/en/benefits

California Residents

Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.