Retail Parts ProStore 6244

Advance Auto Parts; Cincinnati (OH); On-site; USD 20,595 - 22,661; Full time

Benefits offered by this job

Comprehensive health and wellness benefits

Job summary

A leading auto parts retailer in Cincinnati seeks a Retail Parts Pro to support DIY customers with expert knowledge, manage sales goals, and maintain high customer service standards. Candidates should have 3-5 years of automotive parts experience, a valid driver's license, and proficiency in Microsoft Word and Excel. The role requires effective communication skills and the ability to work various shifts. This position offers a compensation range of $14.95 to $16.45 per hour based on experience and location.

Qualifications

• Working knowledge of automotive systems and diagnostic ability.
• Speak and write English, communicate effectively with customers.
• Ability to read and interpret safety rules and procedure manuals.
• Strong organizational skills and ability to work various shifts.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.
• Assist in store inventory processes and maintain cleanliness.

Skills

Friendly communication

Parts and automotive system knowledge

Organizational skills

Basic math skills

Education

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role can identify and troubleshoot complex problems, assist DIY customers, source parts from special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations.

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Physical Demands.

Compensation Range

The good faith estimate for this role is between 14.95 USD and 16.45 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and their families. Find out more by visiting: https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.