Retail Parts Pro

Advance Auto Parts; Omaha (NE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance customer experiences and drive sales. This full-time role involves utilizing advanced automotive knowledge to assist DIY customers with parts sourcing, troubleshooting, and project support. You'll ensure top-notch customer service while managing essential store operations and inventory processes. If you are passionate about automotive systems and thrive in a dynamic sales environment, this opportunity is perfect for you. Join a team that values expertise, communication, and customer satisfaction, and make a significant impact in the retail automotive sector.

Qualifications

• 3-5 years of automotive parts experience and proven sales ability.
• Must have a valid driver’s license.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services like battery installation and wiper installs.
• Achieve personal and store sales goals.

Skills

Automotive system knowledge

Sales skills

Customer service

Inventory management

Communication skills

Diagnostic skills

Parts lookup skills

Basic math skills

Education

High school diploma or equivalent

ASE certification (preferred)

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

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Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The ability to source from various channels including special orders, FDO, second sources, etc., is essential. In-depth knowledge of store inventory and maintenance processes is required. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities including task assignment, safety, and opening/closing duties.

Secondary Responsibilities

• Assist in store inventory processes like truck put away, cycle counts, and back stock.
• Ensure store cleanliness including floors, bathrooms, and parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication skills.
• Ability to locate and stock parts efficiently.
• Knowledge of safety procedures.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certification or equivalent.
• Ability to recommend solutions, projects, and products effectively.
• Advanced parts lookup and sourcing skills.
• Strong DIY selling skills.

Essential Job Skills

• Knowledge of automotive systems and diagnostic skills.
• Effective communication in English; Spanish is a plus.
• Ability to interpret safety rules, manuals, parts catalogs, and procedures.
• Ability to follow written, oral, or diagrammatic instructions.
• Successful completion of the Parts Knowledge Assessment.
• Basic math skills for measurement and calculations.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills.
• Flexibility to work various shifts including days, evenings, and weekends.

Prior Experience

3-5 years of automotive parts experience and proven sales ability.

Education and Certifications

Must have a valid driver’s license. ASE certification is preferred but not required.

Physical Demands

Details provided via privacy notice link.

Additional Information

Equal Opportunity Employer. For more details, see the privacy notice at this link.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Motor Vehicle Manufacturing and Retail