Retail Parts Pro

Advance Auto Parts; Lancaster (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to enhance the DIY customer experience. This full-time position requires a strong knowledge of automotive systems, parts sourcing, and exceptional customer service skills. The ideal candidate will thrive in a fast-paced environment, ensuring high standards of service while achieving sales goals. You will be responsible for assisting customers with their automotive needs, managing inventory processes, and maintaining store appearance. Join a dynamic team where your expertise will directly impact customer satisfaction and store success. If you have a passion for automotive parts and a drive for sales, this opportunity is perfect for you!

Qualifications

• 3-5 years of automotive parts experience is preferred.
• Proven sales ability with experience in customer transactions.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services including battery installations and testing.
• Achieve personal and store sales goals.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Diagnostic ability

Organizational skills

Communication skills

Basic math skills

Safety knowledge

Education

Valid driver's license

ASE certification (preferred)

Tools

Microsoft Word

Microsoft Excel

POS systems

Parts lookup systems

Job description

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone calls
2. Achieve personal/store sales goals and service objectives
3. Manage DIY services including battery installation, testing, wiper installs, etc.
4. Ensure high standards of customer service and store appearance standards
5. Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

1. Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
2. Store cleanliness including floors, bathrooms, facing, dusting, parking lot
3. Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

1. Friendly communication
2. Ability to locate and stock parts
3. Safety knowledge and skills
4. Operating inventory systems and store equipment
5. Parts and automotive system knowledge skills
6. Operating POS and Parts lookup systems
7. Expert at testing and diagnostic equipment for DIY services
8. ASE P2 certified or ASE ready equivalent
9. Advanced solution, project and product quality recommendation ability
10. Advanced parts lookup and sourcing
11. Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

1. Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
2. Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
3. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
4. Understand and execute instructions furnished in written, oral, or diagram form
5. Successfully complete the Parts Knowledge Assessment
6. Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
7. Use Microsoft software effectively (Word, Excel required)
8. Strong organizational skills
9. Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3-5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education

Certificates, Licenses, Registrations

Must have a valid driver's license. ASE certification preferred, but not required.

Physical Demands

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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