Retail Parts Pro

Advance Auto Parts; Kettering (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Retail Parts Pro to join their dynamic team. This full-time role is perfect for individuals with a passion for automotive systems and a knack for customer service. You'll leverage your expertise to assist DIY customers with their projects, ensuring they receive the best parts and advice. With responsibilities ranging from sales to inventory management, this position offers a chance to excel in a supportive environment. If you have a friendly demeanor and a commitment to quality service, this opportunity is your chance to shine in the automotive aftermarket industry.

Qualifications

• 3-5 years of automotive parts experience required.
• Expert knowledge of automotive systems and parts needed.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage inventory processes and maintain store cleanliness.

Skills

Automotive systems knowledge

Customer service skills

Sales skills

Communication skills

Inventory management

Diagnostic skills

Basic math skills

Education

High school diploma

ASE certification (preferred)

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

We are an Equal Opportunity Employer

We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.

What is a Retail Parts Pro?

The Retail Parts Pro is a professional-level sales position supporting advanced functions of the DIY business. This role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from various channels, and maintaining in-depth knowledge of store inventory and processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services such as battery installation, testing, wiper installation, etc.
• Maintain high standards of customer service and store appearance
• Perform key holder duties including task assignment, safety, and store opening/closing

Secondary Responsibilities

• Assist with inventory processes like truck put away, cycle counts, and back stock
• Ensure store cleanliness including floors, bathrooms, and parking lot
• Provide DIY services as listed above

Success Factors

• Friendly communication skills
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures
• Operation of inventory systems, POS, and diagnostic equipment
• Parts and automotive system knowledge
• Expertise in testing and diagnostics for DIY services
• ASE P2 certification or equivalent
• Advanced sourcing and selling skills for DIY

Essential Job Skills

• Knowledge of automotive systems and diagnostics
• Effective communication in English (Spanish a plus)
• Ability to interpret safety rules, manuals, and catalogs
• Completion of Parts Knowledge Assessment
• Basic math skills
• Proficiency in Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience and proven sales ability in customer transactions.

Education & Certifications

Must have a valid driver's license. ASE certification is preferred but not required.

Physical Demands

Details not specified; must meet physical requirements of the role.

Additional Information

We are an Equal Opportunity Employer and do not discriminate based on protected classes.

California Residents: Privacy Notice: Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider with over 4,781 stores primarily in the U.S., and additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. Visit www.AdvanceAutoParts.com for more information.