Retail Parts Pro

Advance Auto Parts; Hinesville (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the automotive aftermarket is seeking a Retail Parts Pro. In this full-time role, you'll leverage your extensive knowledge of automotive systems and parts to assist DIY customers with their projects. Your responsibilities will include providing exceptional customer service, managing store inventory, and ensuring a welcoming store environment. If you have a passion for automotive parts and enjoy helping customers, this is the perfect opportunity for you to make a significant impact in a dynamic retail setting.

Qualifications

• 3-5 years of automotive parts experience with proven sales ability.
• Knowledge of automotive systems and diagnostics is essential.

Responsibilities

• Provide excellent customer service and achieve sales goals.
• Manage DIY services and maintain store cleanliness.

Skills

Automotive Systems Knowledge

Sales Skills

Customer Service

Inventory Management

Communication Skills

Diagnostic Equipment Proficiency

Parts Sourcing Skills

Basic Math Skills

Education

3-5 Years Automotive Parts Experience

ASE Certification (Preferred)

Valid Driver's License

Tools

Microsoft Word

Microsoft Excel

POS Systems

Parts Lookup Systems

Job description

Job Description: Retail Parts Pro

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

Position Overview: A Retail Parts Pro is a professional sales position supporting advanced DIY business functions. The role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, project assistance for DIY customers, sourcing parts from various channels, and maintaining store inventory and processes. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and phone inquiries.
2. Achieve personal and store sales goals and service objectives.
3. Manage DIY services such as battery installation, testing, wiper installs, etc.
4. Maintain high standards of customer service and store appearance.
5. Perform key holder duties including task assignment, safety, and opening/closing responsibilities.

Secondary Responsibilities

1. Assist with store inventory processes, including truck put-away, cycle counts, and back stock management.
2. Ensure store cleanliness, including floors, bathrooms, facing, dusting, and parking lot upkeep.
3. Provide DIY services as needed.

Success Factors

• Friendly communication skills.
• Ability to locate and stock parts efficiently.
• Knowledge of safety procedures.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certification or equivalent.
• Advanced solution and product recommendation skills.
• Advanced parts sourcing and lookup abilities.
• Strong selling skills for DIY customers.

Essential Job Skills

• Working knowledge of automotive systems and diagnostics.
• Effective communication in English; Spanish is a plus.
• Ability to interpret safety rules, manuals, and parts catalogs.
• Completion of Parts Knowledge Assessment.
• Basic math skills.
• Proficiency with Microsoft Word and Excel.
• Strong organizational skills.
• Flexibility to work days, evenings, and weekends.

Prior Experience & Education

3-5 years of automotive parts experience and proven sales ability. Valid driver's license required. ASE certification preferred but not mandatory.

Physical Demands

Details on physical requirements.

We are an Equal Opportunity Employer and do not discriminate against any protected classes.

California Residents: Privacy Notice details.

Advance Auto Parts is a leading automotive aftermarket parts provider with numerous stores across the US, Canada, Puerto Rico, and the Caribbean. For more information, visit www.AdvanceAutoParts.com.