Retail Parts Pro

Advance Auto Parts; Greenwood (MS); On-site; USD 32,000 - 48,000; Full time

Job summary

Join a forward-thinking company as a Retail Parts Pro, where your expertise in automotive systems and parts will shine! In this dynamic role, you'll support DIY customers with advanced identification and troubleshooting, while managing store inventory and maintaining high standards of customer service. If you have a passion for automotive parts and enjoy engaging with customers, this full-time position offers an exciting opportunity to grow your skills and contribute to a thriving team. Enjoy a workplace that values your experience and fosters a collaborative environment!

Qualifications

• 3-5 years of experience in automotive parts with proven sales ability.
• Completion of Parts Knowledge Assessment required.

Responsibilities

• Provide excellent customer service and achieve sales goals.
• Manage DIY services including battery installation and testing.

Skills

Automotive Systems Knowledge

Customer Service Skills

Parts Locating Skills

Sales Skills

Communication Skills

Safety Knowledge

Education

High School Diploma

Valid Driver's License

ASE Certification (preferred)

Tools

POS Systems

Inventory Systems

Microsoft Word

Microsoft Excel

Job description

Job Title: Retail Parts Pro

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, project assistance for DIY customers, sourcing parts from various channels, and maintaining store inventory and processes. This is a full-time position.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance
• Key holder responsibilities such as task assignment, safety, and opening/closing duties

Secondary Responsibilities

• Assist in inventory processes including truck put away, cycle counts, back stock, etc.
• Ensure store cleanliness including floors, bathrooms, and parking lot
• Provide DIY services as listed above

Success Factors

• Friendly communication
• Parts locating and stocking skills
• Safety knowledge
• Operation of inventory systems and store equipment
• Parts and automotive system knowledge
• Operation of POS and parts lookup systems
• Expertise with testing and diagnostic equipment
• ASE P2 certification or equivalent
• Advanced solution, project, and product recommendation skills
• Advanced parts lookup and sourcing skills
• Strong DIY selling skills

Essential Job Skills

• Knowledge of automotive systems and diagnostics
• Effective communication in English (Spanish a plus)
• Ability to interpret safety rules, manuals, and catalogs
• Completion of Parts Knowledge Assessment
• Basic math skills
• Proficiency in Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends

Prior Experience

3-5 years in automotive parts, with proven sales ability and customer transaction fulfillment.

Education and Licenses

Valid driver's license required; ASE certification preferred but not mandatory.

Physical Demands

Details omitted for brevity but should include physical requirements as necessary.

We are an Equal Opportunity Employer and do not discriminate based on protected classes.

California Residents Privacy Notice

Advance Auto Parts, Inc. is a leading aftermarket parts provider with stores across the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands. For more information, visit www.AdvanceAutoParts.com.