Retail Parts Pro

Advance Auto Parts; Danvers (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Retail Parts Pro, where you'll leverage your automotive expertise to provide exceptional service to DIY customers. In this full-time role, you will be responsible for identifying and sourcing parts, managing inventory, and ensuring a high standard of customer satisfaction. Your knowledge of automotive systems and effective communication skills will be key to achieving sales goals and enhancing the customer experience. This dynamic environment offers opportunities for growth and development in the automotive industry, making it an exciting place to advance your career.

Qualifications

• 3-5 years of automotive parts experience and proven sales ability.
• Valid driver's license required, ASE certification preferred.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage inventory processes and maintain store cleanliness.
• Achieve sales goals and perform key holder duties.

Skills

Automotive systems knowledge

Customer service

Parts lookup abilities

Sales skills

Communication skills

Inventory management

Problem-solving

Basic math skills

Education

High school diploma or equivalent

ASE certification (preferred)

Tools

POS systems

Inventory systems

Diagnostic equipment

Microsoft Word

Microsoft Excel

Job description

We are an Equal Opportunity Employer

We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local law.

What is a Retail Parts Pro?

A professional-level sales position supporting advanced DIY business functions. The role requires expert knowledge of store systems, automotive systems, and parts. Responsibilities include advanced identification, troubleshooting, project assistance for DIY customers, sourcing parts from various channels, and managing store inventory and maintenance. This is a full-time position.

Primary Responsibilities

1. Provide GAS2 selling experience for DIY customer visits and calls
2. Achieve personal and store sales goals and service objectives
3. Manage DIY services such as battery installation, testing, wiper installs, etc.
4. Maintain high standards of customer service and store appearance
5. Perform key holder duties including task assignment, safety, and opening/closing

Secondary Responsibilities

• Assist with inventory processes like truck put away, cycle counts, back stock
• Maintain store cleanliness including floors, bathrooms, and parking lot
• Provide DIY services as needed

Success Factors

• Friendly communication skills
• Ability to locate and stock parts efficiently
• Knowledge of safety procedures
• Proficiency with inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expertise with testing and diagnostic equipment
• ASE P2 certification or equivalent
• Advanced solution and product recommendation skills
• Advanced sourcing and parts lookup abilities
• Strong DIY selling skills

Essential Job Skills

• Knowledge of automotive systems and diagnostics
• Effective communication in English (Spanish a plus)
• Ability to interpret safety rules, manuals, and parts catalogs
• Completion of Parts Knowledge Assessment
• Basic math skills
• Proficiency with Microsoft Word and Excel
• Strong organizational skills
• Flexibility to work days, evenings, and weekends

Prior Experience

3-5 years of automotive parts experience and proven sales ability.

Education & Certifications

Must have a valid driver's license. ASE certification is preferred but not required.

Physical Demands

Details not specified in the original description.

We are an Equal Opportunity Employer and do not discriminate against any protected classes.

California Residents Privacy Notice

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider with over 4,781 stores primarily in the U.S., and additional locations in Canada, Puerto Rico, and the U.S. Virgin Islands. For more information, visit www.AdvanceAutoParts.com.