Retail Part Time Team Lead

Office Depot; Gastonia (NC); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading company in office supplies is seeking a Retail Part Time Team Lead in Gastonia, NC. The role involves building customer relationships, enhancing sales, and ensuring operational efficiency. Candidates should have a high school diploma and relevant experience, with a passion for customer service and technology.

Benefits

401(k)

Growth opportunities

Qualifications

• 1-3 years of relevant experience in sales or customer service.
• Basic computer skills and familiarity with technology.
• Results-driven and professional demeanor.

Responsibilities

• Support print operations and drive store sales.
• Enhance customer satisfaction and coach staff.
• Ensure safety and security during management absence.

Skills

Interpersonal skills

Communication skills

Selling skills

Attention to detail

Adaptability

Education

High School diploma or equivalent

Job description

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Overview
At Office Depot Inc., the Retail Team Lead is a part-time role providing “total solutions” to our customers encompassing Products, Technology, Services, Furniture, and Print offerings. The Retail Team Lead will build and maintain customer relationships, becoming a trusted advisor through training support. They will foster a customer-centric environment, engage with the community, and contribute to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The role requires a passion for the brand, technology, furniture, print, and other offerings, utilizing proven sales principles to proactively engage customers, support sales, and assess needs for satisfaction.

Additionally, the Retail Team Lead will help create a vibrant sales culture, enhance visual and merchandising standards, oversee freight and logistics, and prioritize client satisfaction. They will serve as a ‘Key Carrier’ and may perform Leader on Duty functions, including opening and closing responsibilities. External Key Carrier duties include security and operational tasks such as activating/deactivating alarms and cash handling audits.

The position may require periodic background checks.

Primary Responsibilities

1. Print Sales and Services:
   • Support efficient print operations and drive store sales.
   • Operate and assist with equipment to ensure order accuracy and timeliness.
   • Use communication tools for assistance and customer coordination.
2. Operational Efficiency:
   • Process merchandise accurately, adhere to procedures, and maintain visual standards.
   • Identify and implement process improvements to reduce waste and improve loss prevention.
   • Ensure compliance with policies and support loss prevention efforts.
   • Contribute to sales and profitability through various initiatives.
3. Client Engagement:
   • Enhance customer satisfaction and coach staff accordingly.
   • Support community outreach to retain clients.
   • Develop personal selling skills and product knowledge.
   • Perform other duties as assigned.
4. External Key Carrier and Leader on Duty:
   • Ensure safety and security during management absence.
   • Perform opening/closing duties, including alarm management and cash audits.
   • Support loss prevention and operational procedures.
   • Perform other necessary duties.

Education and Experience

• High School diploma or equivalent preferred.
• 1-3 years of relevant experience.
• Sales and/or customer service experience preferred.
• Basic computer skills and familiarity with technology.
• Strong interpersonal, communication, and selling skills.
• Adaptability and professionalism.
• Attention to detail, positive attitude, and a passion for the brand.
• Results-driven, decisive, and patient.

About The ODP Corporation: The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated B2B platform and omnichannel presence, including Office Depot and OfficeMax stores, supply chain, and online services. It empowers businesses, professionals, and consumers to achieve more daily.

Disclaimer: Responsibilities are not exhaustive; other duties may be assigned.

Pay, Benefits & Work Schedule: The salary range is $10.61 to $14.25/hour, with compliance to minimum wages. Benefits include a 401(k) and growth opportunities. To apply, click the Apply Now button. The position may participate in incentive programs.

How to Apply: Follow application instructions via the Apply Now button. The posting remains open for at least 3 days or until filled.

Equal Employment Opportunity: The company provides equal opportunity employment without discrimination based on protected characteristics. It also considers applicants with arrest and conviction records per local ordinances.