Retail Supervisor, Part Time - Arboretum

Gap; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated team member to support store leadership and enhance customer experiences. In this engaging role, you will act as a role model, guiding employees in best practices and ensuring a positive work environment. You'll focus on customer loyalty, effective communication, and collaboration with your team, all while driving sales and maintaining compliance standards. This position offers a unique opportunity to grow within a dynamic team and contribute to delivering exceptional service in a retail setting. If you're passionate about customer engagement and teamwork, this role is perfect for you.

Qualifications

• Ability to effectively communicate expectations and engage with customers.
• Demonstrated interest in continuous improvement and growth.

Responsibilities

• Support store leadership and maintain productivity to meet goals.
• Promote customer loyalty and educate customers about programs.
• Collaborate with team members to ensure timely task completion.

Skills

Customer Service

Communication Skills

Team Collaboration

Sales Techniques

Technology Utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.

• Promote customer loyalty by educating customers about our loyalty programs.

• Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors.

• Support sales leader during non-peak hours, with the customer as the primary focus.

• Collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner.

• Build and share expertise in the product lifecycle.

• Support completion of work before or after store operating hours, including opening and/or closing checklists.

• Leverage omni-channel to deliver a frictionless customer experience.

• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc.’s Purpose, Mission, Vision, Values, and Behaviors.

• Provide clear and direct communication of expectations.

• Ability to utilize technology effectively to engage with customers and team to meet goals.

• Demonstrate interest and initiative towards continuous improvement and growth.

• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.

• Able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.