Retail Operations Support Specialist - Accelerator

Mars Incorporated; Bentonville (AR); On-site; USD 90,000 - 120,000; Full time

Job summary

Mars Incorporated in Bentonville, AR, seeks a role that links Accelerator teams with Retail partners to translate strategies into measurable in-store actions. The candidate will drive KPIs, coordinate with cross-functional teams, and lead end-to-end Retail program delivery.

The position requires strong communication, program/project management expertise, and hands-on capability to translate priorities into concrete actions, with a focus on continuous improvement and operational excellence.

Qualifications

• Excellent communicator with strong program and project management skills.
• Ability to translate priorities into action.
• Experience with KPIs and analytics to measure impact.

Responsibilities

• Translate customer strategies into actionable in-store activities.
• Collaborate with Account, Shopper Marketing, Customer Marketing, Display & Equipment and Category teams.
• Design and drive measures and KPIs for objectives and analytics.
• Lead end-to-end execution of Retail programs and activities.
• Develop and embed operational processes and change management within the Accelerator Retail team.
• Communicate performance, opportunities, and progress to Accelerator leadership.

Job description

Job Description

The key link between the Accelerator internal teams and their Retail partners in the field, the role is integral in enabling us to meet our goals by enabling the translation of agreed customer strategies into actionable, measurable in-store activities. In doing so, the role will need to be an excellent communicator with strong program and project management skills and a high level of expertise in translating priorities into action. Success in this role will be achieved through:

• Supporting the alignment and driving of strategies that will best position the Accelerator Retail team to deliver excellent in-store execution
• Working across enterprise and owning alignment with our Account, Shopper Marketing, Customer Marketing, Display & Equipment (D&E) and Category teams.
• Partnering with their line manager and the Accelerator Retail Directors to design and drive the appropriate measures and key performance indicators and analytics for all objectives
• Working end to end with the Accelerator internal teams to maximize the potential and execution of all Retail programs and activities
• Driving relentless continuous improvement in designing, documenting, and embedding operational processes and enablers to deliver against operational imperatives, including owning all aspects of change management with the Accelerator Retail team
• Facilitating ongoing discussions with Accelerator Retail Director on business impact, KPI achievement and tracking to ensure understanding of Retail delivery and ongoing area of opportunity and continuous improvement
• Delivering complete and on-time communications for ad hoc requests to Accelerator leadership (e.g., performance on sellthrough or speed to market)
• Owning establishment of process and timeline development for Accelerator-specific sales materials needed for Retail execution (cycle plans, system set up, executional instructions, reporting and analytics)
• Collaborating across the broader Retail Strategy & Operations Team to represent Accelerator on all key, cross-team initiatives, with a focus on continuous improvement and efficiency
• Delivering operational control within assigned D&E, surge, and incentive budgets. Support the D&E forecasting process for the Accelerator Channel by forecasting channel-specific needs across D&E, Seasonal, Moments and Innovation
• Partnering with the Mars Snacking Retail Training Manager on the onboarding of Accelerator Retail channel resources
• Completing special projects assigned by their line manager and Accelerator Retail Directors