Retail Operations Supervisor

PetSmart; Kennesaw (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

PetSmart is seeking a Retail Operations Supervisor to lead store operations and enhance the customer experience. This role involves managing inventory, overseeing associates, and ensuring compliance with company policies. The ideal candidate will have supervisory experience in retail and a passion for pets, contributing to a positive store environment.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• 2+ years of retail supervisory experience.
• Full-time availability with flexibility for evenings and weekends.
• Strong written and verbal communication skills.

Responsibilities

• Drive operational excellence and oversee store operations.
• Support and guide sales associates in merchandise handling.
• Manage inventory levels and conduct regular audits.

Skills

Communication

Organizational Skills

Customer Focus

Tools

Computer Applications

Job description

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Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership:

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Store Operations and Overall Store Experience:

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to uphold our brand promise.
• Complete monthly live cycle counts, address discrepancies.
• Responsible for pet care maintenance, including cleaning, feeding, providing water, and caring for new arrivals and sick pets.
• Ensure positive online order experiences, including in-store pickup or ship-from-store.
• Support the associate and pet parent experience at all levels, ensuring pets are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified; transport to vet as needed.
• Follow company policies for new store pet arrivals, ensuring pets are healthy after quarantine.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability, flexibility to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, especially in store presentation.

Supervisory Responsibility

• No direct reports, but support and guide other associates' development.
• Provide feedback on performance to supervisor.
• Act as the store leader in the absence of other leaders, supervising associates and managing tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, handle objects, reach, stoop, kneel, crouch, talk, and hear. Vision requirements include depth perception.
• Lift/move up to 50 pounds frequently; team lift over 100 pounds occasionally.
• Exposure to moving parts, wet environment, pet hair, moderate noise, and live animals.

Do What You Love

Join us to make a meaningful impact daily—helping customers, celebrating pets, and creating moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets.

We look forward to your application and learning more about you! Apply Now!

This summary describes general duties; the actual job may vary. You will receive a detailed job description upon hire. Pay will be based on experience, skills, and location, and will not be less than local minimum wage. Benefits are available as detailed at https://benefits.petsmart.com/us/.

PetSmart is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, age, national or ethnic origin, disability, or other protected characteristics.

Applicants must be over 18 (except where law states otherwise). For Waterloo, San Francisco, or Los Angeles applicants: we consider qualified applicants with arrest or conviction records in accordance with local laws.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail