Retail Operations Supervisor

PetSmart Charities; Humble (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading company as a Retail Operations Supervisor, responsible for driving operational excellence and supporting team development. Enjoy benefits like health insurance, 401k, and tuition assistance while working in a dynamic environment focused on pets and people.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Paid time off for fulltime associates

Associate discounts and perks

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Strong written and verbal communication skills.
• Full-time availability, flexibility in schedule.

Responsibilities

• Drive operational excellence and uphold company values.
• Manage inventory and oversee store opening/closing procedures.
• Support and guide associates in training and development.

Skills

Communication

Organizational Skills

Computer Applications

Job description

Join to apply for the Retail Operations Supervisor role at PetSmart Charities

2 days ago Be among the first 25 applicants

Join to apply for the Retail Operations Supervisor role at PetSmart Charities

Get AI-powered advice on this job and more exclusive features.

Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur, or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action, and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Store Operations And Overall Store Experience

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to uphold our brand promise.
• Complete monthly live cycle counts, address discrepancies.
• Responsible for pet care maintenance, including cleaning, feeding, providing water, and caring for new arrivals and sick pets.
• Ensure pet parents have a positive experience with online orders, including in-store pickup or ship from store.
• Support the associate and pet parent experience at all levels, ensuring pets in our care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified, including transportation to the vet as needed.
• Follow company Policies and Procedures for new store pet arrivals, ensuring pets are healthy before moving to the sales floor after quarantine.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability, flexibility in schedule, including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, especially in maintaining an appealing store layout.

Supervisory Responsibility

• No direct reports, but expected to support and guide other associates' development.
• Provide feedback on associate performance to the supervisor.
• Act as the store leader when other leaders are absent, supervising associates and managing tasks.

Physical Demands and Work Environment

• Stand, walk, climb ladders, and handle objects; reach, stoop, kneel, crouch, talk, hear. Vision abilities include depth perception. Accommodations available for disabilities.
• Frequently lift/move up to 50 pounds; occasionally team lift/move over 100 pounds. Exposure to moving mechanical parts, pet hair, and live animals. Moderate noise level, sometimes high noise levels.

Do What You Love

Join us to make a meaningful impact daily—helping customers, celebrating pets, creating moments that matter. We cherish diversity and the passion for pets among our 50,000 associates. We look forward to your story and your application!

Note: Exact pay depends on experience, skills, and location. PetSmart is an equal opportunity employer. Applicants must be over 18 (except where law states otherwise). For specific locations, consideration is given to applicants with arrest records in accordance with local laws.