Retail Operations Supervisor

PetSmart Charities; Fort Myers (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

PetSmart Charities is seeking a Retail Operations Supervisor to drive operational excellence in stores while upholding company values. This role involves overseeing associates, managing inventory, and ensuring a positive customer experience. Join a team that values diversity and a passion for pets, and make a meaningful impact every day.

Benefits

Paid weekly

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for fulltime associates

Career pathing

Development opportunities

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency in computer applications.

Responsibilities

• Support and guide sales associates in merchandise handling and training.
• Implement merchandise strategies to maximize sales and manage inventory.
• Ensure positive customer experiences with online orders and in-store pet care.

Skills

Communication

Organizational Skills

Customer Focus

Problem Solving

Job description

Join to apply for the Retail Operations Supervisor role at PetSmart Charities

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) shares responsibility for driving operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role involves merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to:

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitate the associate experience and support development through training, onboarding, mentoring, coaching, and performance feedback.
• Delegate and validate completion of daily tasks.
• Lead and direct associates when acting as the leader on duty.
• Address and resolve associate complaints and grievances.
• Recognize and celebrate associates to enhance engagement.

Store Operations and Overall Store Experience

• Implement merchandise strategies to maximize sales, including receiving products, product placement, displays, and promotions.
• Manage inventory levels, conduct audits, analyze sales trends, and make recommendations for stock replenishment and markdowns.
• Maintain accurate inventory records and address discrepancies.
• Operate POS systems and handle cash transactions accurately.
• Ensure store standards and compliance with policies, procedures, and ethics.
• Participate in store opening and closing procedures.
• Complete monthly cycle counts and resolve discrepancies.
• Maintain pet care standards, including feeding, cleaning, and caring for new or sick pets.
• Ensure positive customer experiences with online orders and in-store pet care.
• Act promptly on any health or safety issues involving pets.
• Follow policies for new pet arrivals, ensuring health and quarantine protocols are adhered to.

Qualifications

• At least 2 years of retail supervisory experience in a customer-focused environment.
• Full-time availability, including evenings, weekends, and holidays.
• Proficiency in computer applications.
• Strong communication skills.
• Ability to work under pressure and stay composed.
• Excellent organizational skills and attention to detail.

Supervisory Responsibility

• No direct reports, but supports and guides other associates.
• Provides performance feedback to supervisors.
• Acts as the store leader when others are absent, supervising staff and managing tasks.

Physical Demands and Work Environment

• Standing, walking, climbing ladders, handling objects, and visual requirements.
• Ability to lift up to 50 pounds frequently, and more than 100 pounds with assistance occasionally.
• Exposure to pet hair, live animals, and moderate noise levels.

Join Us

Make a meaningful impact every day by helping customers and their pets. We cherish diversity and the unique perspectives of our 50,000 associates, united by a passion for pets. Apply now and start your journey with PetSmart!