Retail Operations Manager — Team Builder

Burlington; Town of Florida (NY); On-site; USD 34,715 - 53,519; Full time

Benefits offered by this job

Associate discount

Job summary

Burlington Stores, Inc. is seeking an Operations Manager to ensure associates deliver excellent customer service and a high level of professionalism, while overseeing Back of the House and markdowns and supporting all areas of store operations.

You will model the company’s core values, build strong teams, and drive business results by leading with trust and accountability. This role focuses on coaching, training, and optimizing receiving, inventory accuracy, and daily operations.

Qualifications

• 3+ years of Retail Management experience in Off Price, Big Box, Specialty or large multi-unit retail
• Ability to work a flexible schedule including early mornings, nights, weekends, holidays
• Ability to lift and move boxes weighing 50 lbs or more
• Comfortable utilizing scheduling and reporting computer software

Responsibilities

• Coach, train, and develop a team of associates to deliver outstanding shopping experiences
• Guide receiving team to expedite merchandise flow to the sales floor
• Manage execution of operations and receiving SOPs and ensure inventory accuracy
• Review reports to ensure adherence to policies and procedures
• Monitor receiving, transfers, debits/damages, and coordinate with Receiving Supervisor

Skills

Retail Management

Customer service

Leadership

Tools

Scheduling software

Reporting software

Job description

Position Overview

As an Operations Manager, you’ll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the House and Markdowns, and assisting in all areas of store operations as needed.

You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

A Day in the Life

FOCUS OF POSITION:

*Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done.

*Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

RESPONSIBILITIES:

*Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner.

*Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor.

*Managing the overall execution of operations and receiving SOPs, including the continuous flow process.

*Review operational reports and records to ensure adherence to company policies and procedures

*Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory.

*Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.

You’ll Come With

*3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization with experience in Store Operations, HR and Asset Protection.

*Ability to work a flexible schedule; including early morning, nights, weekends, holidays.

*Ability to lift and move boxes weighing 50 lbs. or more.

*Comfortable utilizing scheduling and reporting computer software • Travel required – as needed.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

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Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $25.20 - $38.85