Operations Service Manager

Burlington Coat Factory Whse. Corp.; Town of Florida (NY); On-site; USD 74,930,000 - 99,859,000; Full time

Benefits offered by this job

Employee discount

Competitive wage

Flexible hours

Job summary

Burlington Stores, Inc. in New York is seeking an Operations Manager to lead outstanding customer service, oversee Back of House, and drive store operations with a high degree of professionalism.

You will develop teams, manage receiving/inventory processes, and support the Store Manager in staffing and training. Burlington offers competitive wage, flexible hours, and an associate discount.

Qualifications

• 3+ years of Retail Management experience at an off-price, big-box, specialty or multi-unit retailer.
• Flexible schedule including early morning, nights, weekends and holidays.
• Ability to lift and move boxes weighing 50 lbs or more.
• Experience with scheduling and reporting software.

Responsibilities

• Coach, train, and develop a team of associates to deliver outstanding shopping experiences.
• Guide receiving team to move merchandise from receiving to sales floor efficiently.
• Oversee operations and receiving SOPs, including the continuous flow process.
• Review reports to ensure adherence to company policies and procedures.
• Monitor receiving, transfers, debits/damages, and chargebacks with inventory accuracy.
• Support Store Manager in staffing, sourcing, interviewing, training, and succession planning.

Skills

Outstanding customer service

Develop and train workforce

Manage service operations

Process information through computer/4

Maintain workforce standards

Prioritization and time management

Maintain records/documentation

Clear communication

Scheduling/reporting software

Job description

Position Overview

As an Operations Manager, you’ll be responsible for ensuring that associates are delivering excellent customer service and a high degree of professionalism, managing Back of the House and Markdowns, and assisting in all areas of store operations as needed. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

A Day in the Life

FOCUS OF POSITION: Positively communicate and demonstrate the company’s Core Values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business results by taking ownership and pride in the company and getting things done. Ensure team delivers excellent customer service while demonstrating a high degree of professionalism.

RESPONSIBILITIES

• Coach, train, and develop a team of associates, ensuring they are delivering an outstanding shopping experience in a highly professional manner


• Provide guidance to the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor


• Managing the overall execution of operations and receiving SOPs, including the continuous flow process


• Review operational reports and records to ensure adherence to company policies and procedures


• Monitor the receiving process, transfers, debits/damages, and chargebacks, and partner with the Receiving Supervisor to maintain the accuracy of inventory


• Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning

SKILLS AND COMPETENCIES

• Ability to provide outstanding customer service


• Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately


• Ability to manage service operations effectively


• Ability to process information/merchandise through computer system and register system


• Ability to maintain a fair, consistent set of standards as they apply to work force


• Ability to adjust priorities and manage time wisely in a fast-paced environment


• Ability to maintain records and documentation pertaining to work force


• Ability to communicate in a clear, concise, understandable manner, and listen attentively to others


• Ability to utilize computerized scheduling and reporting software

You’ll Come With

• You’ll Come With 3+ years of Retail Management experience at an Off Price, Big Box, Specialty or medium to large-sized, multi‑unit retail organization with experience in Store Operations, HR and Asset Protection


• Ability to work a flexible schedule; including early morning, nights, weekends, holidays


• Ability to lift and move boxes weighing 50 lbs. or more


• Comfortable utilizing scheduling and reporting computer software


• Travel required – as needed

Come join our team. You’re going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount.

Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job‑related skills, relevant experience, and geographic location.

Compensation Range: $26.15 - $34.85

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award‑winning off‑price retailer.

Visit BurlingtonStores.Jobs for a full listing of our available jobs.