Retail Operations Manager, Concessions

FashionUnited; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

FashionUnited is seeking a Retail Operations Manager in New York City to oversee the openings and management of concession shops in Macy’s and Bloomingdales. This role requires 3+ years of relevant experience, strong financial and organizational skills, as well as a bachelor’s degree in business or a related field. Candidates should be adept in managing multiple stakeholder relationships and possess excellent problem-solving and presentation skills. The position focuses on driving results and profitability across retail operations.

Qualifications

• 3+ years of experience as a Retail Operations Manager responsible for 50+ stores.
• Prior experience with leased department store shops is preferred.
• Excellent organizational skills to meet goals and set priorities.

Responsibilities

• Plan and lead takeover/opening of concession shops.
• Lead project team meetings for current and future concession shops.
• Monitor sales, returns, and operational effectiveness/efficiency.

Skills

Retail Operations Management

Financial Acumen

Problem Solving

Time Management

Relationship Building

Presentation Skills

Microsoft Office Suite

Education

Bachelor's degree in business, finance, marketing or related field

Job description

Job Description

Reporting to the Vice President, Commercial Operations, the Retail Operations Manager, Concessions is responsible for store/shop openings and closings, communication, workload planning, analysis, business monitoring and project management. This position primarily supports the retail concession business within Macy’s department stores. Key business partners include: Vice President – Retail, Merchandising, Buying, Planning, Marketing, Visual Merchandising, Finance, store/shop management and field leaders. They will also liaise with corporate partners from Macy’s and Bloomingdales.

• Plan and lead takeover/opening of Macy’s and Bloomingdales concession shops
• Lead project team meetings for current and future concession shops
• Support .COM concession channel
• Manage concession pricing and style management documents between Lacoste and concession partners
• Researching trends and creating new opportunities to increase sales
• Maintaining the promotional calendar and analyzing the data to make recommendations
• Monitor sales, returns, and operational effectiveness/efficiency
• Create and maintain policies and procedures for the concession channel
• Project management for new retail and omnichannel initiatives
• Assist with boutique and outlet channels as needed

Profile

Requirements/Qualifications:

• Bachelor's degree in business, finance, marketing or related field
• 3+ years of experience as a Retail Operations Manager responsible for 50+ stores
• Prior experience with leased department store shops is preferred
• Financial Acumen and Business Acumen with strong consumer perspective
• Excellent organizational skills to meet goals and set priorities
• Strong attention to detail and problem-solving skills
• Ability to multi-task in a fast-paced environment
• Ability to build relationships with all levels of stakeholders, both internally and externally
• Commercial mindset – ensuring results and profitability is central to all plans
• Excellent presentation skills, both face-to-face and written
• Must be able to clearly communicate information effectively and persuasively with strong interpersonal skills to engage with all levels of the organization
• Strong time management skills, creative problem solver and self-sufficient
• Proficiency on Microsoft Outlook, Excel, PowerPoint and Word

Core Values and Traits:

Play as One Team:

• Showing respect towards everyone
• Commitment for the team’s work and decisions

Play with Elegance:

• Striving for excellence
• Treating others with fair play and humility

Play by Daring:

• Having the courage to speak up, experiment and take initiative
• To explore new opportunities

Play with Tenacity:

• Constantly seek continuous improvement
• Learning from our failures