Retail Operations Manager

V20 Recruiting & Consulting; Virginia (MN); On-site; USD 55,000 - 90,000; Full time

Job summary

Join a premier firearms training and retail operation as a Retail Operations Manager, where you'll lead a dedicated team in providing exceptional customer experiences. This role offers the chance to manage retail operations, oversee merchandise strategies, and ensure a safe environment for both customers and staff. With a commitment to professional development and community engagement, this opportunity allows you to make a significant impact in a fast-growing industry. If you have a passion for firearms and retail management, this could be the perfect fit for you.

Benefits

Medical, dental, and vision benefits

Employee discount on merchandise

PTO

Free use of the shooting range

Strong team atmosphere

Professional development opportunities

Qualifications

• 3-5 years of retail experience, ideally in management.
• Strong customer service and leadership skills required.
• Excellent inventory control skills and problem-solving abilities.

Responsibilities

• Oversee front desk and retail operations, ensuring customer satisfaction.
• Manage inventory and maintain a clean facility.
• Develop and implement training for employees.

Skills

Retail Management

Customer Service

Inventory Control

Leadership

Problem Solving

Communication Skills

Organizational Skills

Adaptability

Education

High School Diploma

Tools

Microsoft Office

POS System

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from V20 Recruiting & Consulting

Recruiter at V20 Recruiting & Consulting

Firearms Retail Operations Manager

Our Client:

Our client is a premier, and privately owned firearms training and retail operation, dedicated to providing a world-class experience for anyone who enjoys shooting, structured training, and all things firearms, whether you're a first-time recreational shooter or a seasoned competitive marksman. Known for their disciplined approach, state-of-the-art facility, strong community engagement, and robust training course offerings, they’ve built a loyal following and a thriving business at the intersection of recreation, preparedness, and personal development. Situated in a fast-growing and opportunity-rich region just outside our nation’s capital, this organization blends accessibility with excellence. With a strong leadership team, significant investment in top-tier infrastructure, and a commitment to safety and professional development, they’ve created a workplace where employees and patrons alike are supported, challenged, and positioned to deliver their best.

The Opportunity:

This is an opportunity to lead the front-end operations of a high-profile, service-driven, world-class facility, where retail, membership, and customer experience intersect. The Retail Operations Manager will oversee everything from merchandise strategy and inventory control, to team leadership and day-to-day customer interactions and experience. This role calls for someone who’s equal parts strategic and hands-on, understands retail, is able to drive efficiency and revenue, elevate team performance, and deliver an outstanding customer experience to every guest and member. If you’re passionate about Firearms and you have the leadership experience in the retail setting as required, this could be a great opportunity for you!

• Medical, dental, and vision benefits
• Employee discount on merchandise
• PTO
• 100% free use of the shooting range
• Strong team atmosphere in privately owned operation
• Excellent and highly skilled leadership throughout the organization

Duties and Responsibilities:

• Ensure that you stay knowledgeable and current on industry merchandise, current trends, price ranges, and future developments of the company and the industry as a whole
• Attend trade shows as required, actively seeking to maintain and build upon your professional knowledge base, and proactively seek professional development opportunities
• Maintain a neat, clean and organized facility
• Oversee all elements of the front desk and retail operations, including merchandise, and manage the Range Safety personnel
• Maintain oversight and understanding of all aspects of company finances as assigned
• Prepare reports and schedules as assigned
• Learn and master the company’s POS system
• Manage all inventory, adhering to inventory control guidelines, and conducting inspections aligning with company policy in order to balance cash flow and maintain proper inventory
• Be familiar with retail procedures for sales, returns and layaways
• Recommend and execute on the removal or inclusion of items included in the company’s retail inventory based on sales trends and data analysis
• Proactively maintaining a safe and secure environment at all times for customers and employees
• Build rapport with customers, constantly striving to provide an excellent customer experience
• Keyholder responsibilities, opening and closing company facilities
• Manage and delegate all associated administrative tasks and front desk duties
• Development and implementation of processes and procedures as needed or directed
• Change management pertaining to company processes and procedures, and ensuring employees are effectively trained to carry out newly established processes, and that customers are aware of any business decisions that may impact their patronage
• Manage membership sales and promotions accurately
• Maintain a professional demeanor and appearance at all times, creating a positive and friendly atmosphere for customers
• Work with other managers and the owner to create/enhance business product lines, and services that will push the company forward and increase foot traffic in the store/range.
• Understand and adhere to all EPA and OSHA standards, and all other regulatory compliance standards as they relate to the facility and the business overall
• Plan, develop, and institute professional development and training for employees
• Hire, develop, oversee and discipline assigned employees.
• Take ownership of facility operations and cleanliness, reporting maintenance issues in a timely and clear manner, and coordinating repairs with maintenance staff, addressing any issues as soon as possible
• Create, implement, and execute on emergency response procedures when needed
• Maintain open communication with leadership and the owner, taking the initiative to innovate, make recommendations, and communicate concerns or suggestions in a solutions-focused manner, to help drive positive change within the organization.

Qualifications:

• 3–5 years of retail experience, ideally in a management capacity
• Demonstrated customer service skills and experience
• Showcase strong organizational, interpersonal, leadership, and written and verbal communication skills needed to effectively communicate and coordinate with leadership, support staff, members, and patrons
• Self-starter, with the ability to work diligently and effectively without constant supervision and within management guidelines.
• Excellent inventory control skills: arms, ammunition, accessories, etc.
• Sound problem solving skills.
• Demonstrated ability to handle and coordinate multiple projects simultaneously, prioritizing as needed to meet strict deadlines
• Must be highly adaptable, with the ability to drive and accept change.
• Working knowledge of the firearms industry as a whole, firearms retail establishments, and the market we operate in
• Basic understanding of financial control and budgeting responsibilities
• Strong understanding of Microsoft Office products
• Must be comfortable working in an environment around firearms and loud noises
• A previous work history and references that reinforce the following attributes: integrity, honesty and dependability
• High school diploma required

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative, Accounting/Auditing, and General Business

• Industries

  Staffing and Recruiting, Retail Luxury Goods and Jewelry, and Facilities Services

Referrals increase your chances of interviewing at V20 Recruiting & Consulting by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Get notified about new Retail Operations Manager jobs in Virginia, United States.

Assistant Manager, Operations | One Loudoun

Fairfax, VA $80,000.00-$90,000.00 3 weeks ago

Norfolk, VA $55,000.00-$60,000.00 1 month ago

CALZEDONIA DISTRICT MANAGER WASHINGTON DC AREA

Fairfax, VA $90,000.00-$100,000.00 10 months ago

Retail Experience Manager - Chesterfield VA

Richmond, VA $80,000.00-$90,000.00 1 month ago

Director of Retail Operations, 2 Hour Learning (Remote) - $400,000/year USD

Virginia Beach, VA $200.00-$200.00 2 days ago

Norfolk, VA $38,000.00-$60,000.00 1 year ago

Fredericksburg, VA $43,888.00-$45,000.00 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.